FAQs

• Am Ex, Discover, MC, Visa
• Payment is captured at the time of your online order.

The Thigh Glider is easily assembled. Easy-to-follow instructions are provided in the Owner's Manual & on the DVD. All the tools are included for your convenience. Depending on the individual, on average it should take 10-20 minutes to fully assemble.

• Box Dimensions: 24" L x 39" W x 24" H
• Box Weight: Approximately 25 lbs.
• Method & Provider: UPS Ground (lower 48 states)
  • Alaska, Guam, Hawaii, Puerto Rico, and the U.S. Virgin Islands will require additional S & H charges + applicable tax.

Warranty

Every Thigh Glider System is covered by a limited 90-day warranty. The manufacturer warrants that your Thigh Glider system is free of defects in material and workmanship and will, at its option repair any defective Thigh Glider System that is returned. This warranty runs for ninety (90) days from the original date of purchase. Normal wear and tear is not covered by this warranty.

Return Policy

Thigh Glider values its customer relationships and therefore, offers a consumer return policy for any product purchased directly from us. Under this policy, a purchaser may return to Thigh Glider within the applicable return policy period, for a credit or a refund for the original product purchase price, excluding trial offer fees and S&H.

All products purchased directly from Thigh Glider must be returned within thirty (30) days from the date on the packing slip or invoice for a credit or refund of the original purchase price paid, excluding trial offer fees and S/H.

In order to obtain your refund or credit, you must contact a Thigh Glider customer service agent to obtain a Return Merchandise Authorization (RMA) number within the return policy period. Contact Thigh Glider customer service (e-mail ink here) to receive your RMA number. Please note that your return will not be processed without the RMA number.

You must ship the products within five (5) days of the date you receive the RMA.

You must:

1. Ship back the Thigh Glider product and all of the original components. Credit for partial returns may be less than the invoice price.
2. Return the product in as-new condition along with the RMA number clearly marked on the outside of the shipping box.
3. Ship the product at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

All product returns must be returned postage pre-paid to our Customer Return Center at the following address:



Any returned merchandise not sent to the above address will not be accepted for refund or may be returned to the original purchaser.

How will money be refunded?

If you paid using a credit card (American Express, Discover, MasterCard, Visa) a credit will be made to the same credit card, which was used for the original purchase, less any applicable shipping and handling fees or restocking charges.


We are only able to process returns to the same credit cards, name and addressed as the original shipments. 



How long does it take to process a return?

It typically will take seven to fourteen days to process your return request. If it exceeds 14 days please get in touch with Thigh Glider customer service (e-mail link here).